A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information enquiries from consumers. Outbound call centres are usually operated for sales purposes such as telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. A contact centre is a further extension to call centres telephony based capabilities, administers centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and email.A call center was previously seen to be an open workspace for call center agents, with workstations that include a computer and display for each agent and connected to an inbound/outbound call management system, and one or more supervisor stations. It can be independently operated or networked with additional centers, often linked to a corporate computer network, including mainframes, microcomputer/servers and LANs.
The contact center is a central point from which all customer contacts are managed. Through contact centers, valuable information can be routed to the appropriate people or systems, contacts can be tracked and data may be gathered. It is generally a part of the company's customer relationship management infrastructure. The majority of large companies use contact centers as a means of managing their customer interactions. These centers can be operated by either an in-house department responsible or outsourcing customer interaction to a third-party agency (known as Outsourcing Call Centres).
Hello Ka PHC, We are looking for interested applicants.
At least High School Graduate
With or Without BPO Experience
Good to Excellent English Communication Skills
Can work on Shifting Schedule, Night Shift
Work Onsite
benefits
HMO
Account Incentives base on Performance
Vacation leave/ Sick...
May alam kayung app pang live transcript for call center? Yung parang may subtitle na lalabas kapag may kausab ka sa call kagaya ng nasa chrome kaso sa ibang software gagamitin like WebEx. Thank you
Tips naman jan sa mga nagtratrabaho sa bpo company's, This feb 6 na start namin account ko is lg as technical support baka maipapayo kayo jan mga idol sa newbie sa bpo company's thank you!
Location: Concentrix Shaw Mandaluyong
Car Radio Account
VOICE ACCOUNT
CHAT SUPPORT
P18,000 to P24,000
Minimum Qualification:
high school graduate or Senior High School Graduate with or without BPO experience
15K SIGNING BONUS !!!
ACCOUNT INCENTIVES !!!
COMPANY INCENTIVES !!!
comment...
i just passed my initial interview this day tips sana for final interview yung mga out of the box questions like for example
how can you introduce used towel to your costumer ?
how can you express love if you are a cactus ?
If you are a worm how will you convince a bird not to eat you ?
like...
Tanong lang po: nakapasa ako sa call center at may job offer na saakin kaso gusto ko decline kasi pakiramdam ko hindi ako kaganoon kagaling mag english lalo na-international at bulol pa ako sa nga salita, hanap ko sana non-voice?
Tuloy ko parin po ba or huwag na?
Ano po ba maganda approach sa walk in applicant sa mga call center lounge tagalog or english po diba first empression last at posibli po maselect at ma hire for work any advice po salamat in advance po
Open to all qualified applicants living here in Pampanga and nearby cities who are willing to go on-site.
WORK-FROM-HOME SETUP IS NO LONGER AVAILABLE
Company Name: iQor Philippines
Location: Berthaphil III Clark Center, Clark Freeport Zone, Pampanga
Available Position: Customer Service...
Hello, this is my first time seeking for a job kase and may nagsabi sakin na sumali daw sa mga Facebook Groups for hiring pero halos lahat ng post ganito:Mga credible Job recruiters ba sila?
These posts are reminiscent of those fake iPhone ads for cheap price and im kinda worried because of...
Hiring sa amin. Hotel reservations ang account.
Need conversant in english
With or without BPO experience
Hs grad SHS or college undergrad/grad pwede
Alabang, Iloilo, Taguig sites are available mga paps. Malaki incentives kasi every reservation may commission hehe.
Hindi toxic
Easy account lang...
HRM grad here
With wait staff and BPO experience
With basic English commskills
Basic computer
Read and write literate
Love singing and fond of arts and literature
Papaano iyon? Wala akong alam sa mock chat. Bumagsak ako - dati. Lahat na pasa ko. Except lang sa mock chat. Binigyan lang kami ng list of mobile phone loads at list of food in restaurant. Hindi ko alam kung anong gagawin doon. Tapos yung ka chat ko during mock chat bilang final as in ...
Ilan years niyo natutunan at pinag aralan ang pagiging fluent english para makapasok sa call center industry? Hindi lang call center kungdi sa mga online freelance job katulad ng upwork , fiverr at maraming iba pa. Mga fluent english ata ang kailangan diyan. Nag decide na lang ako na mag...
Guys baka may idea kayo may close frnd kasi ako na nagpapaadvice sakin regarding sa work nya ngayon, training sya ngayon almost 2months na sa call center, pero hndi nya tlaga feel yung work and gusto nya ng umalis hndi nya pa masabi sa trainor kasi baka ma-AWOL sya, ang gusto nya kasi huminto na...
Guys sa mga may experience dyan sa bpo baka pwede nyo ako mabigyan ng tips Dalawang beses nako bumagsag sa final interview ko at nawawalan nako ng pag asa naipasa ko naman mock call at mga iba pa kaso may galit ata sakin yung manager ng company haha o baka namimili sila at choices lang ang hiring
Hello po, balak ko po sana mag apply. Ang habaol ko po ay experience pero curious din po ako sa salary. Kung non voice po ba magkano per month po kaya? okay lang po sakin mababa gusto ko lang po malaman. Sa mga nakaexperience na rin po sa interview nila, madali lang po ba? Wala pa po akong...
Tama kaya ang naging desisyon ko na hindi ko pinayagan si jowa na pumunta sa team building sa isang island sa around iloilo na overnight dahil hindi ako kasama?, kakapasok nya lang kasi sa BPO ako mejo matagal na. hindi naman sa wala akong tiwala pero alam ko na kasi kadalasan nangyayari sa mga...
Hello guys, may tanong ako sa mga may call center experience na jaan?
1. Pwede ba ang hindi college graduate mag-apply?
eg. senior high students
2. aside sa resume anong requirements ang kailangan dalhin sa pag apply ng walk in ?
3. Anong mga software ang kailangan aralin?
4. Topics na...
Kung nasa BPO industry ka, or call center agent at may nakakairitang customer na nagsabi sayo ng, "Can I speak with/to someone higher than you?"
Alam niyo po ba ang tamang sagot? Or dapat na isasagot niyo?
"Who would you like to speak with? I can ρá†ch the call to my mom or to my grandma."...
Hello mga ka phcorner!
Dahil sa pandemic po kase ngayon kapos na kapos na kami kaya need ko na talaga magtrabaho.. Meron po akong dalawang anak (3 years old & 2 years old) magastos po talaga kapag may baby kaya mas habang lumalaki sila lumalaki din po gastos namin. Si hubby po di sapat ang...
mga sir tanong lang tip naman po para sa pagiging call center i got a call sa company nika and wala pa kong exp sa bpo company and part time lang sana ako dun 3rd year college kasi ako yips naman jan mga sir
Hi guys can you check my "tell me about yourself" of my answer feel free to criticise as it will help my English furthermore😁
My name is piolo pascual I live in pasay city. I graduated in Harvard high school at pasay city. My first job was a room attendant in kamagong hotel I worked there for...
Hi guys gusto ko po sana mag apply sa call center kase maliit sinasahod ko at confident nako na papasa kase nagpractice na ko anu po magandang dahilan pag aabsent para pag pinagtraining ako pag nag awol po ba ako di ko makukuha back pay ko at Cerficate of employment naiinis na ko sa maneger ko...
5 months ako sa previous company ko. Ito rin yung first job ko. di ko na kinaya yung tl ko na sinisigawan yung employee nya pati ako almost every week. namatay pa yung mommy ko at that time tapos may flu na umiikot sa company, kaya ayon tinanung ko yung support if pwede mag resign agad eh dapat...
Guys may idea ba kayo kung ano ang MSS account at Premiere Account?
At kung anong Tier sila?
If may mga accounts po kayo na marereccomend Very Welcome po and specially if meron sa Manila Area.
Hello, paano po ba maging isang call center? I mean paano makapasok? ano ang dapat na skills meron ako? I'm 18 years old and have no knowledge sa BPO industry. Hope you guys help para sana kapag bakasyon meron akong pagkakakitaan ng pera. Thanks
Guys,
Since uso po ang mga bpo /call center companies at trabaho abroad, suggest ko lang tong apk na ito para sa mga gustong matuto ng ibang language, mapa english man yan or french, I'm not an expert po pero kung wala din naman kayo masyadu pinagkakaabalahan, with this apk matuto po tayo...