Just got a text message from TM... updating their Privacy policy, to comply sa Data Privacy Act of 2012 (RA 10173)
ano say nyo mga ka-PHC
PRIVACY POLICY
1. Privacy Policy
To create a wonderful world for our customers, partners, community, and the nation, as a whole, Globe
Telecom, Inc. and its subsidiaries (collectively “Globe,” “we,” “us,” “our”) put you, our customers, first.
Because we care for you, we regard your privacy with utmost importance.
This Privacy Policy outlines our policy in relation to the collection, use, and protection of your Customer
Data to provide you with a wonderful customer experience. From time to time, we may update our
Privacy Policy to reflect current changes in our policy and the law. When we do so, we will notify you by
posting it on our website for your information and reference.
By continuing to use Globe products and services and participation in any Globe activity, such as but
not limited to sales opportunities, marketing events and promotions, you signify that you have read,
understood, and consented to the collection and use of your Customer Data, particularly your Personal
Information, in accordance with this Privacy Policy.
As part of our commitment to you to protect your Customer Data with utmost importance and security,
we have installed internal policies and technologies that ensure that your data is free from unauthorized
access, processing and disposal. We continually improve these policies, processes and technologies to
make sure that the protection that we put in place are always relevant and up-to-date.
2. Collection of Customer Data
As part of our continuing relationship with you, we collect, process, use and share your Customer Data
in accordance with this Privacy Policy and the terms and conditions for the use of Globe products and
services, as may be applicable. Customer Data that we collect, process, use and share are either
Personal Information or Non-Personal Information:
a. Personal Information is any information from which the identity of an individual can be
reasonably and directly ascertained, or when put together with other information would directly
and certainly identify an individual, such as name, gender, date of birth, address,
telephone/mobile number, email address, proof of identification, etc. It also includes information
about:
i. the services provided to you, such as, call/SMS details, location information, and certain
information about your rate plans and features, as required by law;
ii. the location of your device whenever it is switched on, if you subscribe to location-based
services, subject to coverage limitations; and
iii. your use of our network, your Internet Protocol addresses, network performance experience,
diagnostics, such as, signal strength, dropped calls, data failures, and other network
performance issues to help us improve our network and quality of products and services,
improve your user experience, determine tailored content, create new products and
services and for other legitimate business purposes.
b. Non-Personal Information is any information that does not identify you individually, and includes
statistical and analytical data, and anonymous and aggregate reports.
You acknowledge and agree that we own the Non-Personal Information.
3. Your Rights as Our Customers
GLOBE recognizes that you as our customer should be the ultimate decision maker on matters that
involve your Personal Information. To this end, GLOBE is mindful of the fundamental rights of each
Ka-GLOBE under the Data Privacy Act of 2012.
Upon availment of and continued use of any of our products and services, you as a Ka-GLOBE
customer have agreed to the collection and processing of your Personal Information that will enable us
to provide you with the requested product or service.
As a Ka-GLOBE customer, you have the right to be informed whether your Personal Information were,
are, or will be processed. We can provide you with the general facts relating to how your Personal
Information are collected, handled and processed; provided that any and all such requested
information, whether individually or taken together, does not amount to information deemed confidential
or proprietary by GLOBE or the request is vexatious or unreasonable.
Once you have registered as our customer, you may access your account details and correct your
Personal Information by contacting Globe Customer Care (+632 7301000 or 211 using your mobile
phone) or your relationship manager, as may be applicable; or by visiting any Globe Store or our
website at You do not have permission to view the full content of this post. Log in or register now.. When you use our website and electronically communicate with us,
depending on your settings, we may use cøøkíés, web beacons, small data text files or similar
technologies to identify your device and record your preferences, with your consent. The completeness
and accuracy of your information help us improve our products and services to you. Thus, we
encourage or request you to update your Personal Information from time to time.
If at anytime you object or withhold your consent to the collection and processing of your Personal
Information, we will be constrained to terminate the requested product and service considering that
without your Personal Information, we will not be able to deliver the said product and service. Further,
we will be unable to provide you with any updates on Globe latest offerings, and you may be unable to
participate in our events, promotions or other activities.
The law also grants you the right to suspend, wí†hdráw or order the blocking, removal or destruction of
your Personal Information in our processing systems upon discovery and substantial proof that your
Personal Information is no longer necessary for the purposes it was collected, and for such other cases
provided in the Data Privacy Act of 2012.
During roaming or when availing of services offered by foreign service providers through our network,
regulations different from Philippine regulations may apply to the storage, treatment, and transfer of
your Personal Information.
We take paramount care in handling your Personal Information. You have the right to seek indemnity
for damages sustained, if any, due to inaccurate, incomplete, outdated, false, unlawfully obtained, or
unauthorized use of your Personal Information. Should you feel at any point that there has been
mishandling or misuse of your Personal Information, or that any of your data privacy rights have been
violated, our channels are open for any such concern you would like to bring to our attention.
You may email us at privacy@globe.com.ph. You may also visit any of our stores to lodge a complaint.
We will make sure that your complaint is addressed and that it will remain confidential especially where
the subject matter of the complaint is sensitive.
4. Use of Customer Data
4.1 We may share Customer Data to our subsidiaries, affiliates, partners, and third party service
providers as part of business operations and provision of products and services.
4.2 Without limiting the generality of the foregoing, Customer Data is used to, among others:
a. Provide you with your subscribed products and services, including customer support;
b. Help us improve our network and quality of products and services;
c. Create new products and services;
d. Enhance your customer experience and determine tailored content to meet your preferences and
needs;
e. Communicate relevant services and/or advisories to you;
f. Abide by any safety, security, public service or legal requirements and processes;
g. Process information for statistical, analytical, and research purposes. We use your Non-Personal
Information for statistical, analytical, and research purposes to create anonymous and aggregate
reports that we use to further improve your user experience and to provide new products and
services; and
h. Comply with the requirements of the law and legal process, such as a court order; to comply with
a legal obligation; or to prevent imminent harm to public security, safety or order,
collectively referred to as “Data Use Purpose.”
Our data processing is always in a manner compatible with declared, specified and legitimate purpose.
Data processing is also adequate, relevant, and limited to what is necessary in relation to the purposes
for which they are processed.
We will ask for your consent when there is an additional processing requirement other than those we
have outlined above.
When required by our Privacy Policy and the law and before we collect, process, use or share your
Personal Information for any other purpose other that enumerated above, we will ask for your consent.
You may avail of our broadcast messages relevant to you through written correspondence, text
messaging, internet, or other similar means of communication. You may also change your mind anytime
and stop receiving them.
We outsource or contract the processing of Customer Data to third parties, such as but not limited to,
vendors, service providers, partners or other telecommunications operators, to fulfill any of the above
purposes. They are only authorized to use Customer Data for such contracted purposes. They may
have access to Customer Data for a limited time under reasonable contractual and technical safeguards
to limit their use of such information. We require them to protect Customer Data consistent with our
Privacy Policy.
Note also that during roaming or when availing of services offered by foreign service providers through
our network, the storage, treatment, and transfer of your Personal Information may be subject to
regulations different from Philippine regulations.
5. Protection of Customer Data
We respect your privacy. We take paramount care in protecting your Customer Data. As such, we
secure and protect your Customer Data with proper safeguards to ensure confidentiality and privacy;
prevent loss, theft, or use for unauthorized purposes; and comply with the requirements of the law.
As Information Security threats continue to develop and evolve at such a rapid pace, we make
reasonable and appropriate security arrangements and measures that use a variety of physical,
electronic, and procedural safeguards to protect Customer Data. Globe runs a state of the art Security
Operations Center with a dedicated team and personnel that monitors our network and systems to
make sure risks to Globe and your data are properly managed. We regularly review our information
collection, storage, and processing practices, including physical security measures, to guard against
unauthorized access to our system and unauthorized alteration, disclosure, or destruction of information
we hold.
We only permit your Customer Data to be collected, processed, used and shared by our authorized
employees, contractors, and subcontractors who hold such information under strict confidentiality and in
accordance with their contractual obligations and who have implemented minimum security features
against data leakage, unauthorized access or disclosure. We restrict access to information to Globe
employees, contractors, and subcontractors who need to know such information in order to process it
for us, who are subject to strict contractual and technical safeguards and are accountable if they fail to
meet these obligations.
Furthermore, we only give you or your authorized representative access to your Personal Information.
We do not sell your Personal Information to anyone for any purpose. We also do not use nor share your
Personal Information with content and/or information providers without your prior request or consent.
Personal Information will only be disclosed to third parties in accordance with this Privacy Policy.
We keep our records as accurate as possible. If your Personal Information is wrong, we give you ways
to update it. Once you have registered as our customer, you may access your account details and
correct your Personal Information by contacting Globe Customer Care (+632 7301000 or 211 using
your mobile phone) or your relationship manager, as may be applicable; or by visiting any Globe Store
or our website at You do not have permission to view the full content of this post. Log in or register now..
We keep your Personal Information in our business records, as may be applicable, while you are a
customer, or as long as it is necessary to fulfill the purpose for which it was collected, or while it is
needed by us for business, tax, or legal purposes. When disposing of your Personal Information, we
take reasonable measures to ensure that it is done properly and is not accessible to the public.
We are not responsible for information, content, application, product or service that we do not provide.
But because we care for you and protect you, we take measures to fight spam, fraud or any
unauthorized messages that traverse our network. Further, we will not tolerate the use of our network
that violates the law, which shall include but not limited to:
a. Photo or video voyeurism, including the publication or broadcast or transmission through our
network of any sexual act or any similar activity without the consent of the person involved and under
circumstances in which the person has a reasonable expectation of privacy, is prohibited and unlawful
with corresponding penalties under the law.
b. Child ****ography is also prohibited and punishable by law and our network shall not be used
in any manner for the storage, transmission, or dissemination of materials containing child ****ography.
We will report any instances of such activity that we become aware of to the proper authorities as
required by law.
We shall cooperate with law enforcement agencies to curtail criminality and prevent criminals from
wreaking havoc over the internet, which shall include the blocking of certain sites or prevention of
access to certain individuals, all in accordance to the stipulations of the law and with respect to legal
due process.
6. High-Level Privacy Principles
In addition, we only want the happiest customers so we commit ourselves to abide by GSM (Groupe
Speciale Mobile) Association (GSMA)’s high-level privacy principles based on internationally recognized
and accepted principles on privacy and data protection as follows:
Openness, Transparency, and Notice
We are open and honest with you and will ensure that you are provided with clear, prominent, and
timely information regarding our data privacy practices. We will provide you with information about the
collection of your Personal Information, access, sharing, and further use of your Personal Information,
enabling you to make informed decisions about whether to use a mobile application or service.
Purpose and Use We will limit the access, collection, sharing, disclosure, and further use of your Personal Information to meeting legitimate business purposes or to otherwise meet legal obligations.
User Choice and Control We will give you opportunities to exercise meaningful choice and control over your Personal Information. Data Minimization and Retention We will collect, access, and use only the minimum Personal Information necessary to meet legitimate business purposes and to deliver, provision, maintain, or develop applications and services. Personal Information will not be kept for longer than is necessary for those legitimate business purposes or to meet legal obligations, and will subsequently be deleted or rendered anonymous.
Respect User Rights You will be provided with information about, and an easy means to exercise, your rights over the use of your Personal Information. Security Personal Information will be protected, using reasonable safeguards appropriate to the sensitivity of the information. Education You will be provided with information about privacy and security issues and ways to manage and protect your privacy. Children An application or service that is directed at children will ensure that the collection, access, and use of Personal Information is appropriate in all given circumstances and compatible with applicable law. Accountability and Enforcement All responsible persons will be accountable for ensuring that these principles are met.
[F1]
We respect your privacy. We take paramount care in protecting your Customer Data. As such, we
secure and protect your Customer Data with proper safeguards to ensure confidentiality and privacy;
prevent loss, theft, or use for unauthorized purposes; and comply with the requirements of the law.
As Information Security threats continue to develop and evolve at such a rapid pace, we make
reasonable and appropriate security arrangements and measures that use a variety of physical,
electronic, and procedural safeguards to protect Customer Data. Globe runs a state of the art Security
Operations Center with a dedicated team and personnel that monitors our network and systems to
make sure risks to Globe and your data are properly managed. We regularly review our information
collection, storage, and processing practices, including physical security measures, to guard against
unauthorized access to our system and unauthorized alteration, disclosure, or destruction of information
we hold.
ano say nyo mga ka-PHC
PRIVACY POLICY
1. Privacy Policy
To create a wonderful world for our customers, partners, community, and the nation, as a whole, Globe
Telecom, Inc. and its subsidiaries (collectively “Globe,” “we,” “us,” “our”) put you, our customers, first.
Because we care for you, we regard your privacy with utmost importance.
This Privacy Policy outlines our policy in relation to the collection, use, and protection of your Customer
Data to provide you with a wonderful customer experience. From time to time, we may update our
Privacy Policy to reflect current changes in our policy and the law. When we do so, we will notify you by
posting it on our website for your information and reference.
By continuing to use Globe products and services and participation in any Globe activity, such as but
not limited to sales opportunities, marketing events and promotions, you signify that you have read,
understood, and consented to the collection and use of your Customer Data, particularly your Personal
Information, in accordance with this Privacy Policy.
As part of our commitment to you to protect your Customer Data with utmost importance and security,
we have installed internal policies and technologies that ensure that your data is free from unauthorized
access, processing and disposal. We continually improve these policies, processes and technologies to
make sure that the protection that we put in place are always relevant and up-to-date.
2. Collection of Customer Data
As part of our continuing relationship with you, we collect, process, use and share your Customer Data
in accordance with this Privacy Policy and the terms and conditions for the use of Globe products and
services, as may be applicable. Customer Data that we collect, process, use and share are either
Personal Information or Non-Personal Information:
a. Personal Information is any information from which the identity of an individual can be
reasonably and directly ascertained, or when put together with other information would directly
and certainly identify an individual, such as name, gender, date of birth, address,
telephone/mobile number, email address, proof of identification, etc. It also includes information
about:
i. the services provided to you, such as, call/SMS details, location information, and certain
information about your rate plans and features, as required by law;
ii. the location of your device whenever it is switched on, if you subscribe to location-based
services, subject to coverage limitations; and
iii. your use of our network, your Internet Protocol addresses, network performance experience,
diagnostics, such as, signal strength, dropped calls, data failures, and other network
performance issues to help us improve our network and quality of products and services,
improve your user experience, determine tailored content, create new products and
services and for other legitimate business purposes.
b. Non-Personal Information is any information that does not identify you individually, and includes
statistical and analytical data, and anonymous and aggregate reports.
You acknowledge and agree that we own the Non-Personal Information.
3. Your Rights as Our Customers
GLOBE recognizes that you as our customer should be the ultimate decision maker on matters that
involve your Personal Information. To this end, GLOBE is mindful of the fundamental rights of each
Ka-GLOBE under the Data Privacy Act of 2012.
Upon availment of and continued use of any of our products and services, you as a Ka-GLOBE
customer have agreed to the collection and processing of your Personal Information that will enable us
to provide you with the requested product or service.
As a Ka-GLOBE customer, you have the right to be informed whether your Personal Information were,
are, or will be processed. We can provide you with the general facts relating to how your Personal
Information are collected, handled and processed; provided that any and all such requested
information, whether individually or taken together, does not amount to information deemed confidential
or proprietary by GLOBE or the request is vexatious or unreasonable.
Once you have registered as our customer, you may access your account details and correct your
Personal Information by contacting Globe Customer Care (+632 7301000 or 211 using your mobile
phone) or your relationship manager, as may be applicable; or by visiting any Globe Store or our
website at You do not have permission to view the full content of this post. Log in or register now.. When you use our website and electronically communicate with us,
depending on your settings, we may use cøøkíés, web beacons, small data text files or similar
technologies to identify your device and record your preferences, with your consent. The completeness
and accuracy of your information help us improve our products and services to you. Thus, we
encourage or request you to update your Personal Information from time to time.
If at anytime you object or withhold your consent to the collection and processing of your Personal
Information, we will be constrained to terminate the requested product and service considering that
without your Personal Information, we will not be able to deliver the said product and service. Further,
we will be unable to provide you with any updates on Globe latest offerings, and you may be unable to
participate in our events, promotions or other activities.
The law also grants you the right to suspend, wí†hdráw or order the blocking, removal or destruction of
your Personal Information in our processing systems upon discovery and substantial proof that your
Personal Information is no longer necessary for the purposes it was collected, and for such other cases
provided in the Data Privacy Act of 2012.
During roaming or when availing of services offered by foreign service providers through our network,
regulations different from Philippine regulations may apply to the storage, treatment, and transfer of
your Personal Information.
We take paramount care in handling your Personal Information. You have the right to seek indemnity
for damages sustained, if any, due to inaccurate, incomplete, outdated, false, unlawfully obtained, or
unauthorized use of your Personal Information. Should you feel at any point that there has been
mishandling or misuse of your Personal Information, or that any of your data privacy rights have been
violated, our channels are open for any such concern you would like to bring to our attention.
You may email us at privacy@globe.com.ph. You may also visit any of our stores to lodge a complaint.
We will make sure that your complaint is addressed and that it will remain confidential especially where
the subject matter of the complaint is sensitive.
4. Use of Customer Data
4.1 We may share Customer Data to our subsidiaries, affiliates, partners, and third party service
providers as part of business operations and provision of products and services.
4.2 Without limiting the generality of the foregoing, Customer Data is used to, among others:
a. Provide you with your subscribed products and services, including customer support;
b. Help us improve our network and quality of products and services;
c. Create new products and services;
d. Enhance your customer experience and determine tailored content to meet your preferences and
needs;
e. Communicate relevant services and/or advisories to you;
f. Abide by any safety, security, public service or legal requirements and processes;
g. Process information for statistical, analytical, and research purposes. We use your Non-Personal
Information for statistical, analytical, and research purposes to create anonymous and aggregate
reports that we use to further improve your user experience and to provide new products and
services; and
h. Comply with the requirements of the law and legal process, such as a court order; to comply with
a legal obligation; or to prevent imminent harm to public security, safety or order,
collectively referred to as “Data Use Purpose.”
Our data processing is always in a manner compatible with declared, specified and legitimate purpose.
Data processing is also adequate, relevant, and limited to what is necessary in relation to the purposes
for which they are processed.
We will ask for your consent when there is an additional processing requirement other than those we
have outlined above.
When required by our Privacy Policy and the law and before we collect, process, use or share your
Personal Information for any other purpose other that enumerated above, we will ask for your consent.
You may avail of our broadcast messages relevant to you through written correspondence, text
messaging, internet, or other similar means of communication. You may also change your mind anytime
and stop receiving them.
We outsource or contract the processing of Customer Data to third parties, such as but not limited to,
vendors, service providers, partners or other telecommunications operators, to fulfill any of the above
purposes. They are only authorized to use Customer Data for such contracted purposes. They may
have access to Customer Data for a limited time under reasonable contractual and technical safeguards
to limit their use of such information. We require them to protect Customer Data consistent with our
Privacy Policy.
Note also that during roaming or when availing of services offered by foreign service providers through
our network, the storage, treatment, and transfer of your Personal Information may be subject to
regulations different from Philippine regulations.
5. Protection of Customer Data
We respect your privacy. We take paramount care in protecting your Customer Data. As such, we
secure and protect your Customer Data with proper safeguards to ensure confidentiality and privacy;
prevent loss, theft, or use for unauthorized purposes; and comply with the requirements of the law.
As Information Security threats continue to develop and evolve at such a rapid pace, we make
reasonable and appropriate security arrangements and measures that use a variety of physical,
electronic, and procedural safeguards to protect Customer Data. Globe runs a state of the art Security
Operations Center with a dedicated team and personnel that monitors our network and systems to
make sure risks to Globe and your data are properly managed. We regularly review our information
collection, storage, and processing practices, including physical security measures, to guard against
unauthorized access to our system and unauthorized alteration, disclosure, or destruction of information
we hold.
We only permit your Customer Data to be collected, processed, used and shared by our authorized
employees, contractors, and subcontractors who hold such information under strict confidentiality and in
accordance with their contractual obligations and who have implemented minimum security features
against data leakage, unauthorized access or disclosure. We restrict access to information to Globe
employees, contractors, and subcontractors who need to know such information in order to process it
for us, who are subject to strict contractual and technical safeguards and are accountable if they fail to
meet these obligations.
Furthermore, we only give you or your authorized representative access to your Personal Information.
We do not sell your Personal Information to anyone for any purpose. We also do not use nor share your
Personal Information with content and/or information providers without your prior request or consent.
Personal Information will only be disclosed to third parties in accordance with this Privacy Policy.
We keep our records as accurate as possible. If your Personal Information is wrong, we give you ways
to update it. Once you have registered as our customer, you may access your account details and
correct your Personal Information by contacting Globe Customer Care (+632 7301000 or 211 using
your mobile phone) or your relationship manager, as may be applicable; or by visiting any Globe Store
or our website at You do not have permission to view the full content of this post. Log in or register now..
We keep your Personal Information in our business records, as may be applicable, while you are a
customer, or as long as it is necessary to fulfill the purpose for which it was collected, or while it is
needed by us for business, tax, or legal purposes. When disposing of your Personal Information, we
take reasonable measures to ensure that it is done properly and is not accessible to the public.
We are not responsible for information, content, application, product or service that we do not provide.
But because we care for you and protect you, we take measures to fight spam, fraud or any
unauthorized messages that traverse our network. Further, we will not tolerate the use of our network
that violates the law, which shall include but not limited to:
a. Photo or video voyeurism, including the publication or broadcast or transmission through our
network of any sexual act or any similar activity without the consent of the person involved and under
circumstances in which the person has a reasonable expectation of privacy, is prohibited and unlawful
with corresponding penalties under the law.
b. Child ****ography is also prohibited and punishable by law and our network shall not be used
in any manner for the storage, transmission, or dissemination of materials containing child ****ography.
We will report any instances of such activity that we become aware of to the proper authorities as
required by law.
We shall cooperate with law enforcement agencies to curtail criminality and prevent criminals from
wreaking havoc over the internet, which shall include the blocking of certain sites or prevention of
access to certain individuals, all in accordance to the stipulations of the law and with respect to legal
due process.
6. High-Level Privacy Principles
In addition, we only want the happiest customers so we commit ourselves to abide by GSM (Groupe
Speciale Mobile) Association (GSMA)’s high-level privacy principles based on internationally recognized
and accepted principles on privacy and data protection as follows:
Openness, Transparency, and Notice
We are open and honest with you and will ensure that you are provided with clear, prominent, and
timely information regarding our data privacy practices. We will provide you with information about the
collection of your Personal Information, access, sharing, and further use of your Personal Information,
enabling you to make informed decisions about whether to use a mobile application or service.
Purpose and Use We will limit the access, collection, sharing, disclosure, and further use of your Personal Information to meeting legitimate business purposes or to otherwise meet legal obligations.
User Choice and Control We will give you opportunities to exercise meaningful choice and control over your Personal Information. Data Minimization and Retention We will collect, access, and use only the minimum Personal Information necessary to meet legitimate business purposes and to deliver, provision, maintain, or develop applications and services. Personal Information will not be kept for longer than is necessary for those legitimate business purposes or to meet legal obligations, and will subsequently be deleted or rendered anonymous.
Respect User Rights You will be provided with information about, and an easy means to exercise, your rights over the use of your Personal Information. Security Personal Information will be protected, using reasonable safeguards appropriate to the sensitivity of the information. Education You will be provided with information about privacy and security issues and ways to manage and protect your privacy. Children An application or service that is directed at children will ensure that the collection, access, and use of Personal Information is appropriate in all given circumstances and compatible with applicable law. Accountability and Enforcement All responsible persons will be accountable for ensuring that these principles are met.
[F1]
We respect your privacy. We take paramount care in protecting your Customer Data. As such, we
secure and protect your Customer Data with proper safeguards to ensure confidentiality and privacy;
prevent loss, theft, or use for unauthorized purposes; and comply with the requirements of the law.
As Information Security threats continue to develop and evolve at such a rapid pace, we make
reasonable and appropriate security arrangements and measures that use a variety of physical,
electronic, and procedural safeguards to protect Customer Data. Globe runs a state of the art Security
Operations Center with a dedicated team and personnel that monitors our network and systems to
make sure risks to Globe and your data are properly managed. We regularly review our information
collection, storage, and processing practices, including physical security measures, to guard against
unauthorized access to our system and unauthorized alteration, disclosure, or destruction of information
we hold.
