What's new
What you'll learn
  • Identify and resolve hardware and software issues in computer systems.
  • Diagnose operating system problems and apply troubleshooting techniques effectively.
  • Configure and manage network devices and services.
  • Troubleshoot network connectivity and performance problems.
  • Apply systematic problem-solving techniques to identify and resolve technical issues.
  • Analyze symptoms and root causes, leading to efficient troubleshooting solutions.
  • Implement security measures to protect data and systems.
  • Recognize and address cybersecurity threats and vulnerabilities.
  • Configure, secure, and troubleshoot mobile devices.
  • Optimize mobile device performance and user experience.
  • Deploy and manage virtualized environments.
  • Understand and utilize cloud computing services effectively.
  • Develop and follow IT operational best practices.
  • Create and maintain documentation for IT processes and procedures.
  • Identify emerging technology challenges and trends.
  • Propose and implement innovative solutions to address technological issues.


This course includes:
  • 1 hour on-demand video
  • 1 practice test
  • Access on mobile and TV
  • Full lifetime access
  • Certificate of completion

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