MY First time job is Call center

[Kilalamoko]

Hello po I'm 19 years old po kaka apply ko palang sa call center dito sa area namin...
they need kasi, kaya ill try to apply

Tips po Newbie pa kasi ako
wala din akong work experience.
hindi pa masyado magaling sa ENGLISH !
Minsan im not good listerner...

TIPS PO
salamat

 

[Murphyyy]

Hindi ko pa din natry yan lods ni magwork hahaha 18 lang rin kasi ako
Pero goodluck. Sipag , tyaga at good attitude lang sure akong magtatagal ka at makakapasok ka dyan.

Goodluck !

 

[PHC_Taong-BATO]

good listener ka dapat! , voice or non voice?

 

[PHC_Taong-BATO]

if hindi ka magaling sa english, ay depende naman kasi yun sa client niyo, local ba yan o international? pag local yan, sa interview mostly english yan, pero pag sinabak ka na, doon mo marrealize na pinoy din pala makakausap mo, pwede kang mag taglish, wag straight tagalog ah, and pag intl calls, ihanda mo na english dictionary mo, yung malalalim ah. haha.

 

[PHC_Taong-BATO]

saka alam mo, samin may script kaming tinatawag, be friendly lang,

 

[Kilalamoko]

good listener ka dapat! , voice or non voice?

Hindi ko pa alam po voice or non voice..

 

[Kilalamoko]

saka alam mo, samin may script kaming tinatawag, be friendly lang,

sana may script narin sa aapplyan ko..
yes im friendly din..

 

[Kilalamoko]

if hindi ka magaling sa english, ay depende naman kasi yun sa client niyo, local ba yan o international? pag local yan, sa interview mostly english yan, pero pag sinabak ka na, doon mo marrealize na pinoy din pala makakausap mo, pwede kang mag taglish, wag straight tagalog ah, and pag intl calls, ihanda mo na english dictionary mo, yung malalalim ah. haha.

minsan kasi hindi ako maka sabay sa call like fast talk..
ano po yung BPO mean po?
( VXI PH yung ni apply ko ) alam mo ba tong company na ito lodi?

 

[xIdol]

Lahat ng BPO company may script it's for you to handle it. Like kung gusto mo sya baguhin okay lang basta nandun pa din yung "Thought" Best TIPS i can provide is Don't stress yourself to your customer after the call, forget it. That's the reality nakaka stress kasi talaga mag work sa BPO industry pero i've learned to work on it.

 

[xIdol]

Focus on the first two minutes of the call where in your customer providing the reason of her/his call that is the best practice to improve your pro active listening skills Good luck!