Hello! It sounds like you have a lot on your plate as an IT support in your company. Balancing multiple tasks can be challenging, but here are a few suggestions to help you manage your workload effectively:
1. Prioritize your tasks: Start by identifying the most critical and time-sensitive tasks. Focus on those first and tackle them one at a time. This will help you maintain clarity and ensure that the most urgent issues are addressed promptly.
2. Delegate where possible: Assess if there are any tasks that can be delegated to other team members or departments. If you have colleagues who can assist with encoding or other non-technical tasks, consider asking for their help. Delegating will help you free up time to concentrate on more technical issues.
3. Communicate with your supervisor: Talk to your supervisor about your workload and concerns. Explain your situation and discuss possible solutions. They might be able to provide additional resources or adjust your responsibilities to help you manage your workload more effectively.
4. Time management techniques: Look into time management techniques such as the Pomodoro Technique, where you work in focused bursts followed by short breaks. This can help you maintain productivity and prevent burnout.
5. Automation and self-service options: Explore if there are any areas where you can automate certain tasks or implement self-service options for users. This can reduce the number of issues that require your direct intervention and give you more time to focus on critical tasks.
Remember, it's important to communicate openly with your team and prioritize your tasks effectively to maintain productivity.
