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Help Can't open/import a video on Photoshop CS6

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Jerbhadz

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mga boss pa help po.. di ako makapag open/import ng video sa photosop cs6..

ito lumalabas pag mag o-open ako ng video
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ito naman lumalabas pag nag import ako ng video
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MPEG-4/MP4 ung video..supported daw ng photoshop ung ganyang format pero ayaw naman mag open..sana po may makatulong...thanks po...
 

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Draft

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Hi,

I recieved and replied to your private message with the following:


If not, would you please verify the following:

0. Restart Photoshop and all Adobe applications (yeah, we have to try it), wait 30 seconds before restarting.

1. Ensure virus/security/parental control software hasn't trapped parts of Photoshop, Bridge, Premiere, Lightroom, or any Adobe app using DynamicLinkMediaServer. (Make sure the Adobe apps are added as exceptions if needed.)

2. Ensure you have the latest version of QuickTime

3. Close all Adobe applications - wait more than 30 seconds, then launch Photoshop and try to open the file.

- If unsuccessful, view Task Manager/Processes to verify necessary processes started up when importing video (dynamiclinkmanager.exe, dynamiclinkmediaserver.exe and Adobe QT32 Server.exe)

- If unsuccessful, please capture the full error message text.

4. Close all Adobe apps, wait 30 seconds - launch Bridge and try to open the file.



Did any of those resolve your issue?



Thanks,

Meredith

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Jerbhadz

Eternal Poster
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nabasa & na try ko na yan boss pero ayaw pa din.... ung #4 sa bridge may error din..
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nabasa ko na din sa forum nila itong error,reinstall daw, kaso di ko mare-reinstall kasi photoshop cs6 portable gamit ko..dahil kaya sa portable sya kaya may error??
 

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