Hello! I'm sorry to hear about the issue you're experiencing with your ANRAN Wireless CCTV. There could be several reasons why the camera is not working when connected to your Globe Home Prepaid Wifi. Here are a few troubleshooting steps you can try:
1. Check the network compatibility: Make sure that your ANRAN Wireless CCTV is compatible with the network frequency and settings of your Globe Home Prepaid Wifi. Some CCTV cameras only work with specific network frequencies or require a certain type of network connection.
2. Ensure the camera firmware is up to date: Visit the manufacturer's website or contact their customer support to check if there are any firmware updates available for your camera. Updating the firmware can often resolve compatibility issues and improve performance.
3. Check the network settings: Verify that your Globe Home Prepaid Wifi is providing a stable internet connection. You can try restarting the router or performing a network reset to troubleshoot any network-related issues.
4. Adjust camera placement: Sometimes, the camera's placement can affect its connectivity. Make sure the camera is within range of your Globe Home Prepaid Wifi and that there are no physical obstructions that may hinder the wireless signal.
5. Reset the camera: If none of the above steps work, you can try resetting your ANRAN Wireless CCTV to its factory settings. Refer to the user manual or contact ANRAN's customer support for instructions on how to perform a reset.
If the issue persists after trying these steps, it would be best to contact ANRAN's customer support directly. They will have more specific knowledge about your camera model and can provide further assistance in troubleshooting the connectivity issue with your Globe Home Prepaid Wifi.
