A help desk is a department or person that provides assistance and information usually for electronic or computer problems. In the mid-1990s, research by Iain Middleton of Robert Gordon University studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user issues, but also from the help desk's unique position of communicating daily with numerous customers or employees. Information gained in areas such as technical problems, user preferences, and satisfaction can be valuable for the planning and development work of other information technology units.
Large help desks have a person or team responsible for managing the incoming requests, called "issues"; they are commonly called queue managers or queue supervisors. The queue manager is responsible for the issue queues, which can be set up in various ways depending on the help desk size or structure. Typically, large help desks have several teams that are experienced in working on different issues. The queue manager will assign an issue to one of the specialized teams based on the type of issue raised. Some help desks may have telephone systems with ACD splits ensuring that calls about specific topics are put through to analysts with the requisite experience or knowledge.
Patulong naman po. Meron po bang ibang brand ng modem o router na kagaya ng sa globe at pldt na nalalagyan ng sim, yung po bang home prepaid wifi.
Salamat po sa makakaintindin at makakatulong.
Mga ser, pano po ayusin ang phone ko? nag stustuck lang sya sa Logo { Cherry Mobile Flare s5 lite dtv } triny ko mag flash kaso nagstustuck padin sya. Sana matulungan nyo ko
Can anyone tell me how to transfer regular load to any load wallet? Or anyone knows who needs load with discount? I’m not gonna sell here. I’m just asking. Hindi naman po siguro masama magtanong dba? You can report me also after. Thank you.
Nagbago po ba mga allowed sites sa prompo ng TNT na ALLDAY20?? ksi hindi na ako makaconnect sa VPN kid ehh (TurboVPN)... Hindi naman ako.willing gumamit ng langit...
Hello mga ka-PHC, help me naman on picking the best vpn na pwede kong magamit, Globe ang malakas samin and TNT. so umaasa lang ako sa .ehi eh pero if meron dyan na pwede kong magamit na vpn na makakapag-store ng data's and pwede sya sa mga promo na kahit di naka combo promo lang. Thanks sa good...
help need ko anwser nyo if lagi bah kayo nakakaranas naka set sa 4G nag signal maya maya red mode kahit naka auto mode naman.
NASA dead spot po ang device pg alang antenna no signal, dun ko tlga inilagay. Pwedeng I try niyo rin sa dead spot lagyan nag antenna para mag ka signal, Kung may chance...