madam na expired na po un binigay mo code sa vpn express ko, baka po meron pa ulit penge ulit. bonding po kasi namin ng mga anak ko manood ng netflix na may vpn express, nalungkot nga po mga anak ko un na expired na.
All my account on E×préššVPN has been suspended , someone talk to CSR/TSR on how the process on E×préššVPN by asking on if their will be a DNS leak when using it which a bit moron if i may say. There is a tools on DNS Leak Test on E×préššVPN , so why people ask for it? I don't know who doing that and they think we pay for it. I don't know if i will make an account again because some morons here contact the CSR/TSR which is stupidity i know .
madam na expired na po un binigay mo code sa vpn express ko, baka po meron pa ulit penge ulit. bonding po kasi namin ng mga anak ko manood ng Nétflí× na may vpn express, nalungkot nga po mga anak ko un na expired na.
Eto ang conversation,
E×préššVPN [E×préššVPN Support] Re: Live chat with abduljakul
E×préššVPN Support
kay ako
3 araw ang nakalipas
Mga Detalye
Ticket #16556611: Live chat with abduljaku
## Please do not write below this line ##
Your request (#16556611) to E×préššVPN has been updated.
To review the status of the request and add additional comments, follow the link below:
https://E×préššVPN.zendesk.com/hc/requests/16556611
You can also add a comment by replying to this email.
Kenzo, May 11, 2021, 7:57 AM GMT+8:
Request #16556611 "Live chat with abduljakulsalsala..." was closed and merged into this request. Last comment in request #16556611:
Chat transcript:
Visitor: Hi
Visitor: can you please re-connect me to Kenzo?
Albert: My name is Albert and I'm here to help.
Visitor: I was told to reboot my computer
Albert: I understand you wish to be reconnected with Kenzo. Let me check if he's available to take the chat.
Albert: In order to assist you with your concern, may I know the email address you've used to sign up with us?
Visitor: because of DNS leak issue test is failing
Visitor: abduljakul
Albert: Thanks! One moment, please.
Albert: Thank you for patiently waiting.
Albert: I'm transferring you to Kenzo now.
Albert: Have a great day!
Kenzo: My name is Kenzo and I'm here to help.
Kenzo: Hello there! How can I help you?
Visitor: Hello there
Visitor: you were assisting me earlier
Visitor: and came back after you told me to reboot my laptop
Kenzo: Alright! How did it go?
Kenzo: Is the problem still persists after restarting your device?
Visitor: no avail
Visitor: still persists
Visitor: I think this is a bug with E×préššVPN on latest big sur version 11.3.1
Kenzo: Okay, I see. can we try connecting to another server location and see if the problem still persists?
Visitor: Ok
Visitor: which location?
Kenzo: Are you accessing any particular app or website that is only available in a certain country?
Visitor: ah yes
Visitor: Los Angeles 3
Visitor: but we can check other servers
Visitor: just to see how it works
Kenzo: Okay, I see. May I know the service that you want to access?
Visitor: Still failing
Visitor: I tried Singapore, Hong Kong and Australia
Visitor: My concern is the DNS Leak Test
Kenzo: Okay, I see. This is just to check if the issue is with a specific server location.
Visitor: No
Visitor: I can access for example HBO Max in Los Angeles 3
Kenzo: Kindly try closing the Google website if you're using it.
Visitor: what google website?
Kenzo: If there is an open tab that includes Google, kindly try closing it and test it again.
Visitor: even with incognito mode
Kenzo: Is it still the same?
Visitor: Yes
Visitor: can you please conduct further investigation with this issue?
Visitor: I have a feeling this might be related to macOS Big Sur 11.3.1
Kenzo: Sure! Let me check my resources. Please hold for a moment.
Kenzo: Is the Killswitch and “Use only E×préššVPN DNS Servers” checked on your E×préššVPN app?
Kenzo: How's it going? I just want to check since our chat might get disconnected if left idle for 5 minutes.
Visitor: Yes it's checked.
Visitor: what's killswitch?
Kenzo: It's the Network Lock.
Kenzo: Make sure that the "Stop all internet traffic if the VPN disconnects unexpectedly" is also checked.
Visitor: Yes it's checked
Visitor: both options are checked.
Visitor: among the three tests, only DNS leak is failing
Kenzo: Okay, thank you! Please hold for a moment while I further check my resources regarding this.
Kenzo: I'm sorry if this is taking too long. Please give me another 3-4 minutes. Thank you!
Visitor: Ok
Kenzo: Hello there! Can you send me a screenshot of the DNS settings of your Mac device?
Visitor: ready to upload
I don't think kung magbibigay pa ako kasi i'm wasted my time sa E×préššVPN , 15 accounts are dead and i read some numerous reports and chats sa CSR/TSR that is why i decide not to share . If ever sobrang pili na lang. Sayang yung express ko na 1 year and may referral success na 15 months na suspend , 2023 pa sana expire nun .