Sorry for not replying sooner, ***. For the number 9183******, we advise you to subscribe to our data package in order for you to browse the internet. Please don't hesitate to let us know if you need further assistance regarding this account. On the other hand, our system has detected your other accounts to have irregular usage on your phone which may be an offense to Smart’s policies/terms and conditions, we are sorry but we cannot restore your number 9215308003 and 9215307824. We suggest that you send us a written complaint with your signature saved in PDF together with a photocopy of your valid government ID with picture and signature and provide us one alternative contact number other than your concerned number. You may attach the documents here in our conversation. Our investigation officer will call you as soon as they receive your documents within 72 hrs. By the way, kindly complete the following details for proper coordination and checking: • Location(City & Barangay) • Date and time of last successful data connection • Latest date of reload • Have you reached zero balance prior to latest reload? • Device model • Website last accessed • Alternate contact number • Ensure subscription to a data package We will wait for your update.
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