The GlobeTel technical staff are competent because if they can't do their job, it will reflect on their records in HR and will be cussed by their heads. Problems issued for solutions are done by the level of expertise from lowest to the highest level (the highest level I know is the Director level if the problems are issued by Executive(Ayala himself), meaning the problem will be tackled until solution come out. Incentives will be given to the department who won and sanctions on the department who failed to monitor the problem/were to problem took place e.g. unauthorized international call, bug unlimited text or call on local, syndicates on globe account sharing by subcontractors and globetel staff to name a few. This is the arrangement on VisMin Area, dunno in NCR/Luzon.