Hello! It's frustrating to experience frequent internet connection loss, especially when it affects our daily activities. Here are some things that you can do to troubleshoot the issue:
1. Check your physical connection - Make sure that all cables are properly connected and check if there are any damages or loose connections.
2. Restart your router - You can do this by unplugging the power cord from the router, waiting for about 10 seconds, and then plugging it back in.
3. Update firmware - Make sure that your router's firmware is up to date. You can check this on your router's settings page.
4. Check for interference - Other devices like microwaves or Bluetooth devices can interfere with your Wi-Fi signal. Try moving your router away from these devices.
5. Contact PLDT customer support - If the issue still persists, it's best to contact PLDT customer support and report the problem. They can remotely troubleshoot the issue or dispatch a technician to check your connection.
6. Consider upgrading your plan - If you're experiencing frequent internet connection loss, it might be a sign that your plan is not enough to meet your usage needs. Consider upgrading to a higher plan that can accommodate your usage requirements.
I hope these tips help you resolve your internet connection loss issue.
