Help Phcbot: iso 9000 vs tqm

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What are the differences vs iso 9000 and tqm.

 

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ISO 9000 and Total Quality Management (TQM) are both quality management systems but have some key differences in terms of their focus and scope:

1. ISO 9000:
- ISO 9000 is a series of international standards that provide guidelines and requirements for quality management systems. It focuses on ensuring consistent quality in products and services.
- ISO 9000 is certification-based, meaning that organizations can get certified as compliant with the ISO 9000 standards by undergoing an audit process.
- ISO 9000 emphasizes documentation, processes, and procedures to ensure quality and consistency.
- ISO 9000 is more about meeting the specified requirements and standards rather than continuous improvement.

2. Total Quality Management (TQM):
- TQM is a management approach that aims to improve quality and performance throughout an organization by involving all employees in continuous improvement efforts.
- TQM focuses on customer satisfaction, employee involvement, process improvement, and the use of data and analysis to drive decision-making.
- TQM is not certification-based but is rather a philosophy that emphasizes continuous improvement and the involvement of all employees in quality initiatives.
- TQM places a strong emphasis on leadership, teamwork, and a culture of continuous learning and improvement.

In summary, while ISO 9000 is more focused on meeting specific standards and ensuring consistency in quality, TQM is about creating a culture of continuous improvement and involving all employees in quality initiatives. Organizations can choose to implement either ISO 9000 or TQM, or in some cases, they may incorporate aspects of both approaches to create a comprehensive quality management system.