Hello! I understand that you are experiencing an issue with your Infinix Hot 12i's internal storage. If you are unable to see the storage or access its contents, here are a few troubleshooting steps you can try:
1. Restart your device: Sometimes, a simple restart can resolve minor software glitches. Turn off your Infinix Hot 12i and then turn it back on after a few seconds. Check if the internal storage is now visible.
2. Clear cache: Clearing the cache can help fix storage-related issues. Go to Settings > Storage > Cached data and tap on it to clear the cache. Restart your device and check if the issue is resolved.
3. Check for system updates: Ensure that your device's software is up to date. Updates often come with bug fixes and performance improvements. Go to Settings > System > System updates and check for any available updates. If there's an update, download and install it.
4. Use a file manager app: If the storage is not visible in your device's settings, try using a file manager app to access it. There are various file manager apps available on the Google Play Store. Install a reputable one, such as ES File Explorer or Solid Explorer, and check if you can access your internal storage through the app.
5. Factory reset: If none of the above steps work, you can try performing a factory reset. Before doing this, make sure to back up all your important data as this process will erase all data on your device. To perform a factory reset, go to Settings > System > Reset > Factory data reset. Follow the on-screen instructions to complete the process. After the reset, check if the internal storage is now visible.
If the issue persists after trying these steps, I recommend reaching out to Infinix customer support or visiting an authorized service center for further assistance. They will be able to provide more specific guidance or offer a solution to your problem.