understand your product better than your customer siempre dapat alam mo kung ano spesyal sa produkto mo kesa sa iba. Your customer is coming to you for knowledge, expertise, and the best shoe they could possibly wind up with. In this situation, you need to be the expert. Don't just show them the shoe, but also help them learn something new about the product. What materials is it made out of? What season is it from? What was it inspired by?
This can also help you offer them something else, should the first shoe they're drawn to not work. With an encyclopedic knowledge of everything you have to offer, you're bound to find something that catches their eye.
Get to know who your consumer is and what they are looking for. With time, you'll slowly be able to recognize types of customers (generally speaking, of course). You'll recognize those customers with a sense of purpose and those customers who are just browsing, those that know exactly what they're looking for and those that haven't a clue. But beyond this, ask them questions. Get to know them. When you have their information handy, it ultimately saves them time and money.
Aim to greet and meet every customer that walks in your door.Smile and get to them as soon as possible, but without pouncing, to start building a relationship. Give them a second to evaluate the store and then ask how their day is going and how you can help.
Have the customer sit to try on the shoes. Offer to measure both of their feet to make sure their size is 100% accurate. This will vary by brand a bit, too. While they are sitting ask them what the shoes are going to be used for to help you identify their needs and improve their experience.
Have your custmer try on both shoes and walk around in them. If the shoes slide up and down on their feet or pinch their toes, offer to grab a different size or style.
Run to storage and bring back the shoes requested, possibly also bringing back pairs that are slightly bigger or smaller, just in case (especially if they said sometimes they go back and forth between two sizes).
Offer selection. Let's say you have a customer that came in looking for a ****, matte heel. They pick out one and request you to go get their size. While you're retrieving that pair, get a few more ****, matte heels you think they might like. They might not even have noticed the others in their haste to find the perfect shoe.
This goes double if you know of any shoes you don't have on display. This is why it's best to know your inventory like the back of your hand – there could be a sale in there that you wouldn't otherwise make.
Educate your customer about the product. Teach them about the quality, fashion, comfort and value of their shoe; that way you can provide solutions and benefits to your customer. If you know of any feedback on that shoe, tell it to your new customer.Let them know that other customers say it's super comfortable, or that one pair tends to outshine another, for
Pang-uuto.
Many humans are pretty basic when it comes to the art of persuasion. We all want to be fashionable, cool, and look good. If you say that Kobe Bryant or Kim Kardashian, for example, wears these exact brand of shoes, there's is a chance that that will perk up their interest. We often look to celebrities for cues on what's trendy, and this is the perfect time to put this factor to good use.
lastly,
Mahalin mo trabaho mo para mahalin ka din nito
