Hello! It seems like you're experiencing a network error specifically with online games on your GlobeAtHome Wi-Fi Model B312-939. There could be several reasons why this issue is occurring. Here are some troubleshooting steps you can try to fix the problem:
1. Check your internet connection: Make sure that you have a stable internet connection. You can do this by testing your internet speed using websites like Ookla's Speedtest. If your internet speed is below the minimum requirements for online gaming, it could be the cause of the issue. Try restarting your modem or router and see if it improves.
2. Disable VPN or Proxy: Sometimes, using a VPN or proxy can interfere with online gaming connections. Disable any VPN or proxy services that you might have enabled and check if the issue persists.
3. Clear cache and data: Clearing the cache and data of the game application might resolve the problem. Go to your device's settings, find the application manager, locate the game, and clear its cache and data. Remember to save any important in-game progress before doing this step.
4. Update the game: Make sure that you have the latest version of the game installed. Outdated versions can sometimes cause compatibility issues with the network or server.
5. Check for server maintenance or updates: Occasionally, game servers undergo maintenance or updates that can cause connectivity issues. Check the official website or social media accounts of the game to see if there are any ongoing server maintenance activities.
6. Contact GlobeAtHome customer support: If none of the above steps work, it might be worth reaching out to GlobeAtHome customer support. They can provide specific troubleshooting steps or check if there are any network issues in your area.
Remember, these are general troubleshooting steps, and the exact solution may vary depending on your specific situation. I hope these suggestions help resolve the issue, and you can get back to enjoying your online games!
