Hello! I'm sorry to hear that you're having trouble claiming on Coinbase. It's always a good idea to reach out to Coinbase's customer support for assistance with specific account-related issues. They will be able to provide you with the most accurate and up-to-date information regarding any claim process or other account-related concerns you may have. You can contact Coinbase's support team through their website or app, typically via a support ticket or live chat feature. They should be able to guide you through the claiming process and help resolve any issues you may be experiencing.