I understand that you reformatted your cousin's laptop and now the Bluetooth is not working, which is something that your cousin needs. You mentioned that you tried using DriverPack to install the driver, but it failed.
First, let's try some basic troubleshooting steps to see if we can resolve the Bluetooth issue:
1. Check if the Bluetooth is turned on: Go to the Control Panel or Settings, find the Bluetooth settings, and ensure that it is enabled.
2. Update drivers through Windows Update: Open the Windows Update settings and check for any available updates. Windows Update often includes driver updates that can fix issues.
3. Reinstall the Bluetooth driver: Go to the manufacturer's website of the laptop or the Bluetooth device itself and download the latest Bluetooth driver for your specific model. Install the driver and restart the laptop.
If these steps don't resolve the issue, here are a few additional things you can try:
1. System Restore: If a system restore point was created before you reformatted the laptop, you can try restoring the system back to that point. This can revert any changes made during the reformatting process.
2. Scan for hardware changes: Go to the Device Manager, right-click on your computer's name, and select "Scan for hardware changes." This forces Windows to search for any missing or unrecognized hardware, including Bluetooth devices.
3. Contact the manufacturer's support: If none of the above steps work, it might be a hardware issue or a driver compatibility problem. Reach out to the laptop manufacturer's support or the Bluetooth device manufacturer's support for further assistance.
Remember, it's important to communicate with your cousin and keep them updated on the progress. Let them know that you are actively trying to resolve the issue and apologize for any inconvenience caused.
