"A money on hold is used to ensure the seller ships, and the buyer receives the item sold, and that the buyer is satisfied with the purchase. A hold lasts for 21 days, or for a few days after the (required) tracking shows delivered. New users usually are subject to holds until they have an established track record of good selling and shipping practices. If there was no product/item, you can mark the payment as no shipping required, and ask the sender to mark it as item received. This can speed up the hold in some cases."