Hi there! It seems like your friend is having trouble accessing their Gmail account after swapping phones. Here are some steps they can try to recover their account:
1. Start by visiting the Gmail account recovery page (
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2. Enter the email address associated with the account that they're trying to recover.
3. If they remember the last password they used for the account, they can enter it. If not, they can click on the "Try another way" link.
4. Gmail will then prompt them to verify their identity. They may be asked to enter the phone number associated with the account, or the recovery email address. They can choose whichever option they have access to.
5. Gmail will then send a verification code to the selected option. They need to retrieve the code and enter it on the recovery page.
6. Once the code is entered correctly, they should be able to reset their password and regain access to their Gmail account.
If your friend doesn't have access to the recovery phone number or email address, they can click on the "Try another way" link and follow the instructions for account recovery. They may be asked to answer security questions or provide other information to verify their identity.
If all else fails and your friend is unable to recover their account using the above steps, they can try reaching out to Google support for further assistance. They might be able to provide more options for account recovery.
Remember that it's important to be cautious with personal information and not share any account details or passwords with anyone, even if they claim to be able to help. I hope this helps, and good luck to your friend in recovering their Gmail account!
