Position Summary / Task(s)
● Will serve as the primary escalation point and Subject Matter Experts of omnichannel platform (Chat, Inbound, Outbound, Email, Outbound, Reporting, or IVR) and ensures that issues escalated are resolved in due time.
● Develops applications that meet client requirements, objectives and Service Level Agreements.
● Ensures that all unit tests and peer reviews have been completed to ensure high quality of deliverables.
● Documents/Updates to Work Instructions and System Documentation as needed.
● Investigates and corrects production issues encountered during and after implementation.
● Self-motivated, teamwork and hardworking. Able to work in a fast-paced environment with deadlines.
● Executes implementation of assigned projects within the assigned and approved timeframe.
● Communicates ideas clearly to management and other members of the team
Qualifications / Knowledge and Experience Education:
● Bachelor's/College Degree , Computer Science/Information Technology or equivalent
● Microsoft Certification is a plus
● Cloud (Azure/GCP) certification is a plus
● ITIL certification is a plus Required IT knowledge
Other expectations:
● Working on US hours
● Eager to learn how a BPO company works and how performance is measured.
● Good business communication skills
● Good interpersonal, analytical and solution formulation skills.
● Understands the whole SDLC process in application development.
● Willing to go on-call, extended hours and holidays if necessary.
● Self-starter and eager to learn
● Preferably 2-4 yrs experience, specializing in IT/Computer - Software or equivalent. Following is a plus:
Web Application Development experience with ASP, .NET framework
Knowledge in T-SQL, MS SQL Server, MYSQL, SSIS, SSRS, GOLANG, ASP.NET, PHP, Python, C#, C++
Salary : Php 80-100K
Location: Pasig
pm/comment
● Will serve as the primary escalation point and Subject Matter Experts of omnichannel platform (Chat, Inbound, Outbound, Email, Outbound, Reporting, or IVR) and ensures that issues escalated are resolved in due time.
● Develops applications that meet client requirements, objectives and Service Level Agreements.
● Ensures that all unit tests and peer reviews have been completed to ensure high quality of deliverables.
● Documents/Updates to Work Instructions and System Documentation as needed.
● Investigates and corrects production issues encountered during and after implementation.
● Self-motivated, teamwork and hardworking. Able to work in a fast-paced environment with deadlines.
● Executes implementation of assigned projects within the assigned and approved timeframe.
● Communicates ideas clearly to management and other members of the team
Qualifications / Knowledge and Experience Education:
● Bachelor's/College Degree , Computer Science/Information Technology or equivalent
● Microsoft Certification is a plus
● Cloud (Azure/GCP) certification is a plus
● ITIL certification is a plus Required IT knowledge
Other expectations:
● Working on US hours
● Eager to learn how a BPO company works and how performance is measured.
● Good business communication skills
● Good interpersonal, analytical and solution formulation skills.
● Understands the whole SDLC process in application development.
● Willing to go on-call, extended hours and holidays if necessary.
● Self-starter and eager to learn
● Preferably 2-4 yrs experience, specializing in IT/Computer - Software or equivalent. Following is a plus:
Web Application Development experience with ASP, .NET framework
Knowledge in T-SQL, MS SQL Server, MYSQL, SSIS, SSRS, GOLANG, ASP.NET, PHP, Python, C#, C++
Salary : Php 80-100K
Location: Pasig
pm/comment
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