Ah okay lang sir. Nag bakasakali lang po. Thank you po.
sana maintindihan moWow, thank you sir. Okay lang naman po kung scenario na po mismo. Kami din po pinapahanan ng pwede namin maging scenario.Sana makatulong,
* Openning spiel:
PHCorner Customer Service Hotline . My name/This is <Name>, how can/may I help you?
* Closing Spiel:
Thank you for calling PHCorner Customer Service Hotline, have a great day!
* Empathize/Apologize
It depends kasi sa screnario di ko maka explain haha or mabigay taamang example na angamit ko before
* Confirm Customer account
Upon checking all the information that you given your account was still existing with us. ( HAHAHA wala ko maisip )
* Probe or ask question
For security purpose of the account let me verify some information, first may I have your (Personal question or question regarding the account).
If done don't forget to thank the client.
sample: Thank you for all the information.
* Resolution
it depends on the scenario or assistance needed by client.
ex: client asking payment history of the account.
Advice client that : We will send this to your email address within 1 business day.
* Offer additional assistance
siguro mas best dito if ask a question nlng,
Is there anything else that I can help you with?
---
di ko alam kung makakatulong to haha
P send naman po sir n7ng scenario na na gamit nyo po it's either bad or good call po kahit ano pong topic basta nanjan basta masod po yung nasa directions thank you po.Sana makatulong,
* Openning spiel:
PHCorner Customer Service Hotline . My name/This is <Name>, how can/may I help you?
* Closing Spiel:
Thank you for calling PHCorner Customer Service Hotline, have a great day!
* Empathize/Apologize
It depends kasi sa screnario di ko maka explain haha or mabigay taamang example na angamit ko before
* Confirm Customer account
Upon checking all the information that you given your account was still existing with us. ( HAHAHA wala ko maisip )
* Probe or ask question
For security purpose of the account let me verify some information, first may I have your (Personal question or question regarding the account).
If done don't forget to thank the client.
sample: Thank you for all the information.
* Resolution
it depends on the scenario or assistance needed by client.
ex: client asking payment history of the account.
Advice client that : We will send this to your email address within 1 business day.
* Offer additional assistance
siguro mas best dito if ask a question nlng,
Is there anything else that I can help you with?
---
di ko alam kung makakatulong to haha
(opening spiel)
Hi Its a magical day here in (Sprint, now part of T mobile). My name is (Gray ). May I have your First and last name?
(account verification)
Can you please verify the account holders name for me?
thank you. now How May I help you?
###CONCERN##
I WANT TO MAKE A PAYMENT.
(emphaty/sympathy statement)
Yes sure! I am more than happy to assist you to make your payment on time.
(account verification)
To confirm , whats the wireless number you are calling about?
May I please have the best call back number just In case we got disconnected?
(paraphrase based of what you understand the concern/issue)
YOU MENTION EARLIER THAT U WANT TO MAKE A PMT?
-GREAT!
(VISUAL AUDIT THE ACCOUNT OF THE CUSTOMER)
-upon checking your account that owe $99.20. Are you referring to this amount? Perfect!
-Let me go ahead to process your payment. Are you going to use your debit, credit or checking account for todays payment?
(RESOLUTION)
Alright! i successfully processed your payment using your debit card ending in *1234.
I have the confirmation number for our payment transaction today. Do you want you write it down?
DO YOU HAVE ANY OTHER BILLING, EQUIPMENT, COVERAGE ISSUE OR UNRESOLVED ISSUE I CAN HELP YOU WITH?
(closing spiel)
AGAIN, MY NAME IS (GRAY). THANK U FOR CHOOSING SPRINT, NOW PART OF T MOBILE. HAVE A GREAT DAY!
Try this po!
Grayham sir pwede po pa include nung example po ma response ni customer? Kahiya-hiya man po. Thank you po. ♥(opening spiel)
Hi Its a magical day here in (Sprint, now part of T mobile). My name is (Gray ). May I have your First and last name?
(account verification)
Can you please verify the account holders name for me?
thank you. now How May I help you?
###CONCERN##
I WANT TO MAKE A PAYMENT.
(emphaty/sympathy statement)
Yes sure! I am more than happy to assist you to make your payment on time.
(account verification)
To confirm , whats the wireless number you are calling about?
May I please have the best call back number just In case we got disconnected?
(paraphrase based of what you understand the concern/issue)
YOU MENTION EARLIER THAT U WANT TO MAKE A PMT?
-GREAT!
(VISUAL AUDIT THE ACCOUNT OF THE CUSTOMER)
-upon checking your account that owe $99.20. Are you referring to this amount? Perfect!
-Let me go ahead to process your payment. Are you going to use your debit, credit or checking account for todays payment?
(RESOLUTION)
Alright! i successfully processed your payment using your debit card ending in *1234.
I have the confirmation number for our payment transaction today. Do you want you write it down?
DO YOU HAVE ANY OTHER BILLING, EQUIPMENT, COVERAGE ISSUE OR UNRESOLVED ISSUE I CAN HELP YOU WITH?
(closing spiel)
AGAIN, MY NAME IS (GRAY). THANK U FOR CHOOSING SPRINT, NOW PART OF T MOBILE. HAVE A GREAT DAY!
Try this po!
Wow! Thank you so much po! May good call nako. Thank you po!! ♥
Opo sige po. Good at bad call po ang kaylangan ko. Thank you po. Sa good call po dapat po kase aabot ng 2:30 mins at sa bad call po 3 mins po.
