MNP Globe to Smart: Can't load a promo, can't access *123#, can't connect to GigaLife

[Anyafrancheska]

I recently ported from Globe to Smart and it has successfully been activated via smart customer service last week. But I cant buy load from either gcash or paymaya and i cant access *123#. I can't even register to a promo via text. Naka load lang ako via a retail store but only regular load bcos mag e-error sya if promo yung ipapa load ko. Wala namang problems sa call and text kase nakaka receive pa ako ng call tas nakaka text din naman using the regular load. Kaya lang mahirap talaga kase daming limitations. Hindi din maka access sa GigaLife. I already called to smart customer service and dialed *888 pero panay "sorry" lang talaga sila at "we will check on this".

Anyone who has the same problem as me? Pano nyo na fix? Help. Thanks!

 

[tzuyuchou18]

Sa system nila yan kaya sila lang makakaayos nyan o sinadyang may error pero wag lumipat

 

[sinoka56]

Nafix ba?
Nagbabalak ako lumipat paputang Smart pero parang maproblema ang implementation.

 

[evanzron]

Did your mobile number ported problem has been fixed?

 

[valir_]

If this issue hasn’t been fixed, file a complaint to NTC. May thread ako regarding USC issuance ng telco and filed a complaint, after that, mismong Globe na tumawag sakin to issue USC. Problem solved. But again, in my case it is USC issue. But the main thing here is gagalaw yang mga telco na yan pag nakareceive sila notice from NTC.

 

[greenwich3]

I successfully ported today, and napansin ko nga hindi ako makaregister sa Gigalife App nila. Parating Number not Recognized ang error pag nag sign up ako. Parang di updated and servers nila na Smart na ko. Tumawag na ko sa customer service nila. 48 hours daw before fully porting. Sana mag okay after 2 days.

 

[p4up4u]

recently ported ako from globe to smart. no problem at all naman even gigalife working properly naman.

may problem nga lang ako sa iphone ko hindi na maactivate ung imessage don sa no. ko ;(

 

[jiparzone]

Nafix po ba? I have the same issue after ko lumipat from globe to smart. Hindi ko maaccess yung gigalife. Nakalagay na "Number Not Recognized"

 

[Aubbb]

HIIIII. Same issue, 3 days na. Paano po naayos?