Wait patiently, e ilang buwan na ganito gcash naminYou already know that the upgrade is still in progress so just wait patiently. It will take some time. You're not the only one that they have to process. It's also possible that there's something wrong with the documents that you submitted or that they are having a hard time reviewing it.
3-4 days po yung process sakin. dalawang beses na ako nagpa verify kaso nga lang failed palagi.Wait patiently, e ilang buwan na ganito gcash namin