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Help Help 'Disconnected' issues

Guys patulong po kung paano hindi ma-"Disconnected" yung sim card?
Device ko po ay 936 at laging pinagpa-unli.
Nakagamit na po ako ng smartbro kickstart/smartbro nano-cut sim/smartbro multi-cut sim at ang promo ko laging pinili ay USurf pero marami na akong nasayang na simcard dahil sa "Disconnected".
Try ko na din tumawag sa csr...
may iba ba kayong way para maiwasan ito? other sim cards? vpn?
please share naman po student lang po ako.
 

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