nakita ko lng tong solution for that kind of issue
follow these steps and check if this helps
Method 1: Check in Clean Boot.
Step 1:
a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option (if checked).
d) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option Load startup items check box.
e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click‘Disable all’.
f) On the ‘StartUp’ tab, click ‘Open Task Manager’. In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘Disable’.
f) Click ‘OK’, and then click Restart.
Step 2:
Note: After you have finished troubleshooting, follow these steps to boot to normal startup.
a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.
d) When you are prompted to restart the computer, click ‘Restart’.
Method 2: Run Virus Scan.
Run Safety Scanner.
Please refer the link for assistance.
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Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.
Also if the email prompted you to reply with any kind of personal information, not to give any information as that is definitely a scam.
Method 3: If you are facing the issue when you are online. You may try in No Add-on mode.
To manage add-ons
a) Open Internet Explorer for the desktop.
b) Tap or click the Tools button, and then tap or click Manage add-ons.
c) Under Show, tap or click All add-ons, and then do one of the following:
· To disable an add-on, tap or click it, and then tap or click Disable.
· To enable an add-on, tap or click it, and then tap or click Enable.
d) Tap or click Close.
You may refer the link below:
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Hope this helps. Please get back to us with the information so that we can help in with the correct resolution.