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Help CONVERGE BILLING ISSUE

kickstart14

Established
Tanong ko po mga ts, bakit po wala pa kamig bill eh august 8 2020 pa kami nakabitan then now may nag text na converge nagkaroon kami ng 2 months balance + 1 month overdue eh 1 months palang kami at sobrang tagal namin hinintay yung bill na download narin namin yung app ng converge kahit yun walang tulong tapos nagkaroon pa kami ng 1 month overdue
 

ledin

Elite
Bukod sa texts, sa email sila nag-sesend ng kahit anong tungkol sa bill ng subscriber. Check mo rin.
 
L
ledin
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Diyan ka tatawag. May instructions naman yata na automated pagtawag mo tungkol sa kung anong gagawin mo. Makinig ka lang maigi at sundin mo lang. Once naka-create na ng report ticket, ayos na yun. Kung gusto mo pa ng info tungkol diyan, search mo na lang din sa Google. Baka mamali ako ng info o pagkakasabi.
 

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