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Closed Pa help po unblock sa smart/tnt

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Procedure:
1.
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MySmart-Helpticket.png



On the 'Submit Ticket' tab, fill-in the following:
Full Name : Enter your full name
Email address : Enter a valid email address
What's your concern? : Select 'Network Connection'
Mobile Number : Enter your Blocked Smart Sim mobile number
Message :
It's up to you what problem you've encountered. But if you can't think of any concerns, you can just tell that you lost 3G/4G/HSPA+/LTE signal. When you're enabling your mobile data 3G/4G/HSPA+/LTE signal is not showing or flashing and when you try to browse, your browser returns an error that "there's no internet connection."

2. After that record your Help Ticket Number, in case you want to check the status of your helpticket.

3. That's it, there's an instances that a Smart Sim will unblock within 30 minutes upon submitting helpticket. But in case, your Smart sim is still blocked for 24 hours, just continue monitoring your Help Ticket Number in 'Check ticket status' tab. If Smart has emailed you and asked you some questions just like the following:
These are just sample questions and are not the actual questions. They might ask some of these questions. Just to give you a hint of what informations you need to prepare.
> What is the number of your Sim that has problem?
> What is your Name?
> What is your location?
> What is the model of your phone?
> What is the date/time you've successfully connected to the internet?
> What is the date/time you cannot connect to the internet?

Just cooperate with them until they will unblock your sim.
 

Attachments

For Smart user:
ROAM ON send to 333 (dapat may load ka na 100pesos)
Wait mo confirmation... After 20-30 minutes
ROAM OFF send again to 333
Wait mo confirmation... After 20-30 minutes restart cp mo. Inquire mo balance di po nabawasan load mo. Open mo data kung mag work po sa inyo. Thanks!
Working po sa akin dahil na block yung sim ko sa araw nato at yan lang po ginawa ko.
 
Procedure:
1.
Go to You do not have permission to view the full content of this post. Log in or register now.

Smart HelpTicket




On the 'Submit Ticket' tab, fill-in the following:
Full Name : Enter your full name
Email address : Enter a valid email address
What's your concern? : Select 'Network Connection'
Mobile Number : Enter your Blocked Smart Sim mobile number
Message :
It's up to you what problem you've encountered. But if you can't think of any concerns, you can just tell that you lost 3G/4G/HSPA+/LTE signal. When you're enabling your mobile data 3G/4G/HSPA+/LTE signal is not showing or flashing and when you try to browse, your browser returns an error that "there's no internet connection."

2. After that record your Help Ticket Number, in case you want to check the status of your helpticket.

3. That's it, there's an instances that a Smart Sim will unblock within 30 minutes upon submitting helpticket. But in case, your Smart sim is still blocked for 24 hours, just continue monitoring your Help Ticket Number in 'Check ticket status' tab. If Smart has emailed you and asked you some questions just like the following:
These are just sample questions and are not the actual questions. They might ask some of these questions. Just to give you a hint of what informations you need to prepare.
What is the number of your Sim that has problem?
What is your Name?
What is your location?
What is the model of your phone?
What is the date/time you've successfully connected to the internet?
What is the date/time you cannot connect to the internet?

Just cooperate with them until they will unblock your sim.
very informative. effective
 
For Smart user:
ROAM ON send to 333 (dapat may load ka na 100pesos)
Wait mo confirmation... After 20-30 minutes
ROAM OFF send again to 333
Wait mo confirmation... After 20-30 minutes restart cp mo. Inquire mo balance di po nabawasan load mo. Open mo data kung mag work po sa inyo. Thanks!
Working po sa akin dahil na block yung sim ko sa araw nato at yan lang po ginawa ko.
effective din to. need mo lang ng puhunan
 
For Smart user:
ROAM ON send to 333 (dapat may load ka na 100pesos)
Wait mo confirmation... After 20-30 minutes
ROAM OFF send again to 333
Wait mo confirmation... After 20-30 minutes restart cp mo. Inquire mo balance di po nabawasan load mo. Open mo data kung mag work po sa inyo. Thanks!
Working po sa akin dahil na block yung sim ko sa araw nato at yan lang po ginawa ko.

AYUS! working na working po to.. kanina umaga nawala data connection ko.. tumawag ako sa *888 tapos sabi ng operator may violation daw sa data privacy tapos di na daw pwedeng mabalik yung connetion. Ngayon ok na ulit connection ko! salamat sa info mga master!
 
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